Insight: Can Ofwat’s PR19 deliver good consumer outcomes?

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Ofwat’s 2014 price review saw one of the biggest changes in the water sector in the last quarter century: a new and relentless focus on good consumer outcomes has driven a fundamental shift in the incentive package on offer to water companies. We ask how far that change has gone, and what more might happen in PR19. Read the article …

NEWS: Visa appoints Lucerna Partners

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Visa has appointed Lucerna Partners to review the Payments Strategy Forum from a consumer perspective – to provide a view on how it is working so far and on what good would look like from a consumer perspective.