Can Ofwat’s PR19 deliver good consumer outcomes?

In News by Lucerna Partners0 Comments

Ofwat’s 2014 price review saw one of the biggest changes in the water sector in the last quarter century: a new and relentless focus on good consumer outcomes has driven a fundamental shift in the incentive package on offer to water companies. We ask how far that change has gone, and what more might happen in PR19. Read the article …

View Post

Lucerna Partners prepare super-complaint for Which?

In News by Lucerna Partners0 Comments

Lucerna Partners prepared a super-complaint for Which? the consumer organisation on the lack of protection for consumers who are tricked into making bank payments to fraudsters. The super-complaint was submitted to the Payment Systems Regulator and you can read the document here.