Ofwat’s 2014 price review saw one of the biggest changes in the water sector in the last quarter century: a new and relentless focus on good consumer outcomes has driven a fundamental shift in the incentive package on offer to water companies. We ask how far that change has gone, and what more might happen in PR19. Read the article …
Lucerna Partners prepared a super-complaint for Which? the consumer organisation on the lack of protection for consumers who are tricked into making bank payments to fraudsters. The super-complaint was submitted to the Payment Systems Regulator and you can read the document here.
Lucerna Partners has supported Which? the consumer association by preparing its many submissions to the Competition and Markets Authority Retail Banking Investigation. The most recent submission was in response to the CMA’s provisional decision on remedies and you can read it here.
Visa has appointed Lucerna Partners to review the Payments Strategy Forum from a consumer perspective – to provide a view on how it is working so far and on what good would look like from a consumer perspective.
The Office of Rail and Road has supported the Which? super-complaint on compensation for rail passengers that Lucerna Partners prepared on behalf of Which? You can read the ORR’s response to the super-complaint here.
Lucerna Partners is pleased to have suppported Which? the consumer association, by preparing their response to Ofcom’s Digital Communications Review. You can read the response here.