Insight: Can Ofwat’s PR19 deliver good consumer outcomes?

In News by Lucerna Partners

Ofwat’s 2014 price review saw one of the biggest changes in the water sector in the last quarter century: a new and relentless focus on good consumer outcomes has driven a fundamental shift in the incentive package on offer to water companies. We ask how far that change has gone, and what more might happen in PR19. Read the article …

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Report: Lucerna Partners prepare super-complaint for Which?

In News by Lucerna Partners

Lucerna Partners prepared a super-complaint for Which? the consumer organisation on the lack of protection for consumers who are tricked into making bank payments to fraudsters. The super-complaint was submitted to the Payment Systems Regulator and you can read the document here.

NEWS: Visa appoints Lucerna Partners

In News by Lucerna Partners

Visa has appointed Lucerna Partners to review the Payments Strategy Forum from a consumer perspective – to provide a view on how it is working so far and on what good would look like from a consumer perspective.