Insight: Can Ofwat’s PR19 deliver good consumer outcomes?

In News by Bilden

Ofwat’s 2014 price review saw one of the biggest changes in the water sector in the last quarter century: a new and relentless focus on good consumer outcomes has driven a fundamental shift in the incentive package on offer to water companies. We ask how far that change has gone, and what more might happen in PR19. Read the article …

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Report: Lucerna Partners prepare super-complaint for Which?

In News by Bilden

Lucerna Partners prepared a super-complaint for Which? the consumer organisation on the lack of protection for consumers who are tricked into making bank payments to fraudsters. The super-complaint was submitted to the Payment Systems Regulator and you can read the document here.

NEWS: Visa appoints Lucerna Partners

In News by Bilden

Visa has appointed Lucerna Partners to review the Payments Strategy Forum from a consumer perspective – to provide a view on how it is working so far and on what good would look like from a consumer perspective.