Lucerna Partners prepared a super-complaint for Which? the consumer organisation on the lack of protection for consumers who are tricked into making bank payments to fraudsters. The super-complaint was submitted to the Payment Systems Regulator and you can read the document here.
Lucerna Partners has supported Which? the consumer association by preparing its many submissions to the Competition and Markets Authority Retail Banking Investigation. The most recent submission was in response to the CMA’s provisional decision on remedies and you can read it here.
The Office of Rail and Road has supported the Which? super-complaint on compensation for rail passengers that Lucerna Partners prepared on behalf of Which? You can read the ORR’s response to the super-complaint here.
Lucerna Partners is pleased to have suppported Which? the consumer association, by preparing their response to Ofcom’s Digital Communications Review. You can read the response here.